newo ai - Notice history

This incident has been fully resolved, and all systems have been operating normally for the past 5 hours.

We apologize for any disruption this may have caused.

Our third-party provider, Twilio, has implemented a fix for the incident that was affecting our services. Their latest update can be viewed on their status page: https://status.twilio.com/

We have now entered a monitoring phase. Our team is closely observing all affected functionalities, including Phone Number Purchasing, SMS, and Voice services, to confirm that performance is returning to normal.

Initial metrics are showing a successful recovery, but we will continue to monitor the situation to ensure full system stability before resolving the incident.

We have confirmed that the degradation affecting our SMS and Voice services is the result of the ongoing incident with our provider, Twilio. This is the same root cause that is impacting the phone number purchasing feature.

You can monitor Twilio's official status page for their updates: https://status.twilio.com/

Our services will be fully restored once the issue is resolved by Twilio. We are closely monitoring the situation and will provide updates as they become available. We apologize for the widespread impact of this provider outage.

This incident has been fully resolved, and all systems have been operating normally for the past 5 hours.

We apologize for any disruption this may have caused.

We have a positive update on the ongoing issues. Both of our third-party providers, Apify and Twilio, have now implemented fixes for their respective incidents.

• Apify Status: https://status.apify.com/

• Twilio Status: https://status.twilio.com/

As a result, we have moved into a monitoring phase. Our team is closely observing the affected features, including Agent Creation via Google Maps and Purchasing Phone Numbers, to confirm they are returning to normal operation.

Initial signs are positive for both services, but we will continue to monitor the situation closely until a full recovery is confirmed.

We have identified the root causes for the ongoing service issues. The problems are related to incidents at two of our key third-party providers and are affecting separate features:

• Agent Creator: This feature is currently degraded due to an incident with our provider, Apify. You can follow their official status here: https://status.apify.com/

• Purchasing Phone Numbers: Functionality related to purchasing phone numbers is impacted by a service degradation at Twilio. Their status page is available here: https://status.twilio.com/

Our team is closely monitoring the status of both providers, as our services depend on their resolution. We will provide further updates as we receive them. We apologize for the inconvenience this is causing.

We are currently experiencing a degradation in performance of the Newo.ai Agent Creator service. Users may notice slower response times or an increase in errors. This incident was automatically created by our monitoring system, and our team is investigating the issue.

The performance issues affecting the Newo.ai Agent Creator service are now resolved. Response times and service stability have returned to normal.This update was created by an automated monitoring service.