newo ai - Migration to OpenAI in Progress – Incident details

All systems operational

Migration to OpenAI in Progress

Resolved
Major outage
Started 2 months agoLasted about 1 hour

Affected

newo.ai

Degraded performance from 8:31 PM to 9:15 PM

Platform

Degraded performance from 8:31 PM to 9:15 PM

Newo.ai Platform

Degraded performance from 8:31 PM to 9:15 PM

Newo.ai Google Gemini AI

Degraded performance from 8:31 PM to 9:15 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We have identified a performance degradation with our primary provider, Google Gemini AI. To restore normal service levels, we are initiating a migration to our secondary provider, OpenAI.

    We will post another update once the migration is complete.