Duration: 3 hours

Affected Components: , Newo.ai Agent Creator, Newo.ai Agent Logs, Newo.ai Platform, , Platform → newo.ai →

Apr 8, 06:00:00 GMT+0
Identified - Please be advised that we have scheduled maintenance planned for the **Newo.ai Platform**. Date: April 8, 2026 **Start Time**: 06:00 AM UTC **Expected Duration**: 3 hours **Expected Impact**: During this period, users may experience brief service lag. We have designed this maintenance to minimize disruption as much as possible. We appreciate your patience as we work to improve the reliability and performance of our platform..

Apr 8, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 8, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 15 minutes

Affected Components: , Newo.ai Google Gemini AI, , API, Newo.ai Agent Creator, Newo.ai Agent Logs, Newo.ai Platform, Newo.ai OpenAI, , Website, Platform → Newo.ai UI → newo.ai →

Mar 24, 06:00:00 GMT+0
Identified - Please be advised that we have scheduled maintenance planned for the **Newo.ai Platform.** **Date:** March 24, 2026 **Start Time:** 06:30 AM UTC **Expected Duration:** Duration 15 minutes **Expected Impact:** During this period, users may experience **brief service unavailability**. We have designed this maintenance to minimize disruption as much as possible. We appreciate your patience as we work to improve the reliability and performance of our platform..

Mar 24, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 24, 06:15:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 hours and 26 minutes

Affected Components: Newo.ai Google Gemini AI, account.newo.ai, Newo.ai CDN, builder.newo.ai, portal.newo.ai, API, Newo.ai Agent Creator, Newo.ai Agent Logs, Newo.ai Platform, Newo.ai OpenAI, Website

Mar 5, 17:20:47 GMT+0
Resolved - This incident has been fully resolved, and all systems have been operating normally for the past 45 minutes. The root cause was determined to be an issue with **both OpenAI and Gemini and the Newo Platform**. We have taken corrective actions to restore service. We apologize for any disruption this may have caused. A detailed postmortem will be made available upon request..

Mar 5, 13:55:00 GMT+0
Investigating - We are experiencing performance degradation of platform. We are currently investigating this incident..

Mar 5, 15:32:12 GMT+0
Investigating - We are enabling bypass mode to production environments. We continue to investigate this issue. .

Mar 5, 16:36:19 GMT+0
Investigating - We monitor performance stabilisation, we turned the Bypass mode off. We continue to investigate occurred issues. .

Duration: 45 minutes

Affected Components: Newo.ai Google Gemini AI, account.newo.ai, Newo.ai CDN, builder.newo.ai, portal.newo.ai, API, Newo.ai Agent Creator, Newo.ai Agent Logs, Newo.ai Platform, Newo.ai OpenAI, Website

Feb 17, 06:00:00 GMT+0
Identified - Please be advised that we have scheduled maintenance planned for the **Newo.ai Platform.** **Date:** February 17, 2025 **Start Time:** 06:00 AM UTC **Expected Duration:** Duration 45 minutes **Expected Impact:** During this period, users may experience **brief service unavailability**. We have designed this maintenance to minimize disruption as much as possible. We appreciate your patience as we work to improve the reliability and performance of our platform..

Feb 17, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 17, 06:45:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 20 minutes

Affected Components: builder.newo.ai, portal.newo.ai, API, Newo.ai Agent Creator, Newo.ai Platform

Feb 10, 06:00:00 GMT+0
Identified - Please be advised that we have scheduled maintenance planned for the **Newo.ai Platform.** **Date:** February 10, 2025 **Start Time:** 06:00 AM UTC **Expected Duration:** Duration 20 minutes **Expected Impact:** During this period, users may experience **brief service unavailability**. We have designed this maintenance to minimize disruption as much as possible. We appreciate your patience as we work to improve the reliability and performance of our platform..

Feb 10, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 10, 06:20:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: , Newo.ai Agent Creator, Newo.ai Agent Logs, Newo.ai Platform, Platform →

Feb 5, 06:00:00 GMT+0
Identified - Please be advised that we have scheduled maintenance planned for the [Newo.ai](http://Newo.ai) Platform. **Date:** February 5, 2026 **Start Time:** 06:00 AM UTC **Expected Duration:** 1 hour **Expected Impact:** To ensure service continuity, **Bypass Mode will be enabled**, which will redirect all calls directly to the emergency phone number configured in the Newo Voice Connector. During this period, users may experience brief unavailability of the **Newo.ai** platform's . We have designed this maintenance to minimize disruption as much as possible. We appreciate your patience as we work to improve the reliability and performance of our platform..

Feb 5, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 5, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: , account.newo.ai, builder.newo.ai, , portal.newo.ai, API, Newo.ai Agent Creator, Newo.ai Platform, , Website, Platform → Newo.ai UI → newo.ai →

Jan 21, 06:00:00 GMT+0
Identified - Please be advised that we have scheduled maintenance planned for the [Newo.ai](http://Newo.ai) Platform. **Date:** January 21, 2026 **Start Time:** 06:00 AM UTC **Expected Duration:** 1 hour **Expected Impact:** To ensure service continuity, **Bypass Mode will be enabled**, which will redirect all calls directly to the emergency phone number configured in the Newo Voice Connector. During this period, users may experience brief unavailability of the **Newo.ai** platform's . We have designed this maintenance to minimize disruption as much as possible. We appreciate your patience as we work to improve the reliability and performance of our platform..

Jan 21, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 21, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Newo.ai Agent Logs

Jan 16, 08:00:00 GMT+0
Identified - Please be advised that we have scheduled maintenance planned for the [**Newo.ai**](http://Newo.ai) **Agent logs.** **Date:** January 16, 2026\] **Start Time:** 08:00 AM UTC\] **Expected Duration:** 1h **Expected Impact:** During this period, users may experience **brief service unavailability**. We have designed this maintenance to minimize disruption as much as possible. We appreciate your patience as we work to improve the reliability and performance of our platform..

Jan 16, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 16, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 15 minutes

Affected Components: portal.newo.ai, Newo.ai Google Gemini AI, account.newo.ai, builder.newo.ai, API, Newo.ai Agent Creator, Newo.ai Platform

Jan 13, 06:00:00 GMT+0
Identified - Please be advised that we have scheduled maintenance planned for the **Newo.ai Platform.** **Date:** January 13, 2025 **Start Time:** 06:00 AM UTC **Expected Duration:** Duration 15 minute **Expected Impact:** During this period, users may experience **brief service unavailability**. We have designed this maintenance to minimize disruption as much as possible. We appreciate your patience as we work to improve the reliability and performance of our platform..

Jan 13, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 13, 06:15:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 24 days, 1 hour and 31 minutes

Affected Components: account.newo.ai, Newo.ai CDN, builder.newo.ai, portal.newo.ai, Newo.ai Google Gemini AI, API, Newo.ai Agent Creator, Newo.ai Platform, Newo.ai OpenAI, Website

Dec 17, 08:47:25 GMT+0
Identified - We have identified a performance degradation with our primary provider, Google Gemini AI. To restore normal service levels, we are initiating a migration to our secondary provider, OpenAI. We will post another update once the migration is complete..

Dec 17, 11:15:39 GMT+0
Monitoring - The migration to OpenAI has been successfully completed. Service performance has been restored. We are now closely monitoring the platform to ensure all systems remain stable..

Dec 17, 14:49:47 GMT+0
Identified - We are initiating a migration to our primary provider, Google Gemini AI. We will post another update once the migration is complete..

Dec 17, 18:24:55 GMT+0
Resolved - The migration to Gemini has been successfully completed. Service performance has been restored. We are now closely monitoring the platform to ensure all systems remain stable..

Duration: 1 hour

Affected Components: , account.newo.ai, builder.newo.ai, Newo.ai Google Gemini AI, , portal.newo.ai, API, Newo.ai Platform, , Newo.ai UI → Platform → newo.ai →

Dec 11, 08:00:00 GMT+0
Identified - Please be advised that we have scheduled maintenance planned for the **Newo.ai Platform**. **Date:** December 11, 2025 **Start Time:** Time and Timezone, 08:00 AM UTC **Expected Duration:** 1 hour **Expected Impact:** During this period, users may experience short-term glitches. We have designed this maintenance to minimize disruption as much as possible. We appreciate your patience as we work to improve the reliability and performance of our platform..

Dec 11, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 11, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: , , portal.newo.ai, account.newo.ai, Newo.ai CDN, builder.newo.ai, API, Newo.ai Platform, , Platform → Newo.ai UI → newo.ai →

Dec 10, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 10, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 10, 08:00:00 GMT+0
Identified - Please be advised that we have scheduled maintenance planned for the **Newo Platform**. **Date:** December 09, 2025 **Start Time:** Time and Timezone, 08:00 AM UTC **Expected Duration:** 1 hour **Expected Impact:** During this period, users may experience short-term glitches. We have designed this maintenance to minimize disruption as much as possible. We appreciate your patience as we work to improve the reliability and performance of our platform..

Duration: 1 hour

Affected Components: , API, Newo.ai Platform, Newo.ai OpenAI, , Platform → newo.ai →

Dec 4, 08:00:00 GMT+0
Identified - Please be advised that we have scheduled maintenance planned for the **Newo Platform**. **Date:** December 04, 2025 **Start Time:** Time and Timezone, 08:00 AM UTC **Expected Duration:** 1 hour **Expected Impact:** During this period, users may experience short-term glitches. We have designed this maintenance to minimize disruption as much as possible. We appreciate your patience as we work to improve the reliability and performance of our platform..

Dec 4, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 4, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 59 minutes

Affected Components: builder.newo.ai, portal.newo.ai, Newo.ai CDN, account.newo.ai

Nov 18, 13:30:13 GMT+0
Identified - The issue has been identified as a service outage with our content delivery partner, Cloudflare. They are currently experiencing a disruption that is affecting the loading of UI components and static resources. As a result, you may see broken layouts or missing elements in our application. We are closely monitoring Cloudflare's resolution progress. **Upstream Status:** <https://www.cloudflarestatus.com/>.

Nov 18, 14:29:13 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 14 minutes

Affected Components: Newo.ai Google Gemini AI

Nov 3, 13:01:55 GMT+0
Identified - We have identified a performance degradation with our primary provider, Google Gemini AI. To restore normal service levels, we are initiating a migration to our secondary provider, OpenAI. We will post another update once the migration is complete..

Nov 3, 13:55:29 GMT+0
Monitoring - The migration to OpenAI has been successfully completed. Service performance has been restored. We are now closely monitoring the platform to ensure all systems remain stable..

Nov 3, 14:16:16 GMT+0
Resolved - This incident has been fully resolved, and all systems have been operating normally. The root cause was determined to be an issue with **Gemini**. We have taken corrective actions by **migrating to our secondary provider** to restore service. We apologize for any disruption this may have caused. A detailed postmortem will be made available upon request..

Duration: 15 hours and 56 minutes

Affected Components: Newo.ai Platform

Oct 20, 18:00:00 GMT+0
Investigating - We are currently investigating reports of service degradation affecting SMS and Voice functionality. Users may experience delays or failures with text messaging and voice calls. Our team is actively working to determine the root cause and scope of the impact. We will provide another update shortly..

Oct 20, 18:15:00 GMT+0
Identified - We have confirmed that the degradation affecting our SMS and Voice services is the result of the ongoing incident with our provider, Twilio. This is the same root cause that is impacting the phone number purchasing feature. You can monitor Twilio's official status page for their updates: <https://status.twilio.com/> Our services will be fully restored once the issue is resolved by Twilio. We are closely monitoring the situation and will provide updates as they become available. We apologize for the widespread impact of this provider outage..

Oct 21, 02:06:30 GMT+0
Monitoring - Our third-party provider, Twilio, has implemented a fix for the incident that was affecting our services. Their latest update can be viewed on their status page: <https://status.twilio.com/> We have now entered a monitoring phase. Our team is closely observing all affected functionalities, including **Phone Number Purchasing, SMS, and Voice services**, to confirm that performance is returning to normal. Initial metrics are showing a successful recovery, but we will continue to monitor the situation to ensure full system stability before resolving the incident..

Oct 21, 09:56:17 GMT+0
Resolved - This incident has been fully resolved, and all systems have been operating normally for the past 5 hours. We apologize for any disruption this may have caused. .

Duration: 18 hours and 7 minutes

Affected Components: Newo.ai Agent Creator

Oct 20, 16:04:06 GMT+0
Resolved - The performance issues affecting the Newo.ai Agent Creator service are now resolved. Response times and service stability have returned to normal.This update was created by an automated monitoring service..

Oct 20, 17:53:02 GMT+0
Investigating - We are currently experiencing a degradation in performance of the [Newo.ai](http://Newo.ai) Agent Creator service. Users may notice slower response times or an increase in errors. This incident was automatically created by our monitoring system, and our team is investigating the issue..

Oct 20, 15:49:06 GMT+0
Investigating - We are currently experiencing a degradation in performance of the Newo.ai Agent Creator service. Users may notice slower response times or an increase in errors. .

Oct 20, 18:13:45 GMT+0
Identified - We have identified the root causes for the ongoing service issues. The problems are related to incidents at two of our key third-party providers and are affecting separate features: * Agent Creator: This feature is currently degraded due to an incident with our provider, Apify. You can follow their official status here: <https://status.apify.com/> * Purchasing Phone Numbers: Functionality related to purchasing phone numbers is impacted by a service degradation at Twilio. Their status page is available here: <https://status.twilio.com/> Our team is closely monitoring the status of both providers, as our services depend on their resolution. We will provide further updates as we receive them. We apologize for the inconvenience this is causing..

Oct 21, 02:09:45 GMT+0
Monitoring - We have a positive update on the ongoing issues. Both of our third-party providers, Apify and Twilio, have now implemented fixes for their respective incidents. * **Apify Status:** <https://status.apify.com/> * **Twilio Status:** <https://status.twilio.com/> As a result, we have moved into a monitoring phase. Our team is closely observing the affected features, including **Agent Creation via Google Maps** and **Purchasing Phone Numbers**, to confirm they are returning to normal operation. Initial signs are positive for both services, but we will continue to monitor the situation closely until a full recovery is confirmed..

Oct 21, 09:55:52 GMT+0
Resolved - This incident has been fully resolved, and all systems have been operating normally for the past 5 hours. We apologize for any disruption this may have caused. .

Duration: 5 minutes

Affected Components: Newo.ai OpenAI

Oct 18, 09:20:56 GMT+0
Investigating - We are currently experiencing a degradation in performance of the Newo.ai OpenAI service. Users may notice slower response times or an increase in errors. This incident was automatically created by our monitoring system, and our team is investigating the issue..

Oct 18, 09:25:57 GMT+0
Resolved - The performance issues affecting the Newo.ai OpenAI service are now resolved. Response times and service stability have returned to normal.This update was created by an automated monitoring service..